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Who's who in KNH consultancy
newbusiness@knh.org.uk
Karen Oates - New Business Coordinator
- Key account manager for KNH consultancy
- Former KNH customer services manager, with an understanding of analysing and learning from complaints
- Has facilitated several consultancy events for KNH and is a qualified focus group facilitator
Linda Spencer - New Business Coordinator
- Key account manager for KNH consultancy
- Experienced housing management professional who has facilitated several peer reviews and consultancy projects
Cora Carter MBE - Chair of KNH Board
- Chair of Kirklees Federation of Tenants and Residents Association (KFTRA)
- Well known and respected figure in the national tenants' movement
Simon Rogers - Chief Executive Officer
- Experienced and respected housing professional who led KNH from one, to two to, three stars
- Has experience of mentoring CEOs and Board members
Paul Buckley - Director of Neighbourhoods
- Is leading cultural change agenda for staff moving from traditional housing management approach to neighbourhood model
- Since 2003 has overseen a reduction in rent arrears from £4m to £1m and empty properties from 1200 to 400
Noel Chambers - Director of Investment
- Director who oversaw Decent Homes delivery with over 95% customer satisfaction rating
- Developed excellent working relationship with construction partners
Andy Selman - Director of Business Development
- Experience of consultancy and policy development with HQN, Northern Consortium and CIPFA
- KNH Company Secretary, with wide experience of governance issues
Dan Ilsley - Service Improvement Manager
- Has helped organisations improve - preparing for inspection, performance management and customer services
- Has delivered several best value service reviews and tendering exercises as well as performance and cost benchmarking of services
Philip Hardstone - Tenant Participation Development Manager
- Has been at the forefront of Tenant Participation in Kirklees for over 15 years
- A recognised national speaker in Tenant Participation, regularly presenting workshops at tenant events and conferences
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