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Leaseholder Charter
housing@knh.org.uk
- We will act at all times as a reasonable and responsible landlord on behalf of
Kirklees Council.
- We will respect your rights, responsibilities and concerns as a leaseholder and
will expect you to respect our rights and responsibilities as your landlord's agent.
- We will protect your investment by effective and responsible management of your
block. It is the Council's investment as well as yours.
- We will keep the property in good repair, following the principles of value for
money and good environmental stewardship.
- We will deal with any nuisance problems caused by your neighbours and other
visitors, and we will expect you, your household or visitors not to cause nuisance to others.
- We will provide you with an itemised service charge bill.
- We will offer a wide range of payment methods.
- We will offer an appointment to all potential leaseholders to discuss the
implications of owning a lease.
- We will provide a handbook to all new/potential leaseholders.
- We will train staff about leaseholder management.
- We will carry out regular leaseholder customer satisfaction surveys.
- We will listen and respond to your concerns and suggestions about our services.
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