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Repairs and maintenance
housing@knh.org.uk
How we do repairs
Keeping our blocks of flats in a good state of repair is a major task. We do this in a number of ways using a
wide range of specialist contractors and other organisations.
Our contracts with these organisations meet the council's financial regulations, which are in turn, regulated by
the District Auditor.
Types of repairs
There are three major types of repair:
Day-to-day or responsive repairsThese repairs are covered by a long-term contract which sets out prices and timescales for doing repairs
when they are needed. An example of a responsive repair is a door that needs repairing or a leaking roof.
At present these works are done by Building Services on a three year contract, which can be extended by two
years at the discretion of the council to delay the costs of re-tendering the contract.
This covers a variety of work that has to be carried out on a regular basis, such as painting or the
regular servicing of lifts, security, and fire safety equipment that is done every year.
These works are regularly tendered from lists of contractors who have been 'approved' following council
procedures. The contractors have to show that they are registered for tax
purposes, that they comply with Health and Safety regulations and that they meet employment legislation.
They must be qualified to do the work and have a record of successfully completing the type of jobs for which
they are being considered. They also have to show their latest Annual Accounts and must have sufficient
liability insurance to cover them should things go wrong.
These checks are done to ensure that contractors have experience and are reliable. A contractor who fails not
only inconveniences our customers, but can also cause expensive problems if their work goes wrong.
This covers works that are planned and are of a high value, such as pointing, replacing roofs, windows or
other structural works.
This would also cover any repairs to the structure of the building. Contractors for this work are chosen from
lists of approved contractors.
Occasionally we have to do specialist work for which we employ specialist contractors approved, for example,
damp proofing, waterproofing cellars or removing asbestos.
These contractors are chosen for their specialist skills and experience. They are called preferred
contractors, or, if the work forms part of a larger contract, they are said to be nominated contractors. The
main contractor must use them for that type of work.
Tendering for works
Once works are identified by our staff, a list of approved contractors is drawn up. Each contractor gets a
description of what we require and is asked to give us a price or estimate for the works. They are usually given
a period of 21 days time to send us a price to do the work. These prices (called tenders) are opened by senior
officers of KNH and Kirklees Council. The work is awarded to the contractor who submits the lowest price.
Who is responsible for repairs?
We are responsible for keeping the 'common parts' of your block in good repair. This means we will look after
the structure of the building including shared landings and hallways (lighting, controlled door-entry systems and
so on). Although we are responsible for organising the maintenance, each leaseholder is responsible for paying
their share.
Gas appliances
KNH is not responsible for safety checks of your gas appliances or the associated flues installed in your
home. However at times we may require access to check flues that may be shared with other properties in your
building. Therefore you must allow us access so that we can carry out these safety checks.
Gas servicing
To maintain your gas appliances in a safe and economical condition we strongly recommend that you arrange for
all your gas appliances to be checked annually by a suitably qualified CORGI registered gas engineer.
KNH, in conjunction with their preferred contractor, can offer you a range of gas servicing packages.
District heating
KNH is responsible for the annual servicing, maintenance and renewal of the district heating boilers, for
which a service charge will apply. It is your responsibility to maintain your radiator valves cylinder filters
and inter-connecting pipes. We may need to check this has been done and so may need access to your home.
Repairs we are responsible for
Repairs we are responsible for include:
Structure:
- roofs, drains, gutters and pipes on the outside of your home;
- all walls and floors forming the external boundary of the dwelling;
- internal structural walls;
- outside entrance doors (but not the front door of individual flats);
- window frames and sills (not including glass);
- outside paint work;
- paths and steps (back and front);
- boundary fences where the leaseholder has not purchased any land;
- chimneys and chimney stacks;
- stairs, passages and landings;
- garages and outbuildings, including drying areas.
Installations, fixtures and fittings:
- shared water pipes, water tanks, gas pipes and electrical wiring;
- light fittings in shared areas;
- controlled door-entry systems;
- decorations in shared areas;
- refuse chutes;
- fixtures or fittings in the staircase, passages and landings;
- lifts;
- any communal heating systems.
Repairs you are responsible for
- All repairs to the inside of your flat, including your front door but not the door frame, glass in your
windows and all fixtures and fittings, but not the window frames;
- any damage to the common parts or services caused by you, members of your household, or your visitors;
- chimney sweeping.
How to report a repair which is our responsibility
The booklet 'Care and repair of your home' provides information that is relevant to all tenants, including
leaseholders. It gives an indication of the relative priority of various jobs and tells you how to report repairs
or faults in your communal areas.
What you can expect from our contractors doing planned or cyclical repairs
Before work starts the contractor will:
- Give you at least three days written notice before work starts on our home or communal area.
- Tell you about any disruption the works may cause.
- Advise you if there are any health and safety issues.
The workmen will:
- Show you an identification badge with a photograph before entering your home.
- Wear a company uniform or suitable working clothes.
- Work only between 8:30 a.m. and 5:30 p.m. Monday to Friday (unless they agree special arrangements with you).
- Not cause offence or harass you.
- Work as quietly as possible and not play a radio.
- Be polite and courteous.
- Not smoke or drink alcohol while working.
- Keep any inconvenience to a minimum.
- Take account of any special needs.
- Take precautions to protect furniture carpets and fittings - and provide dustsheets if necessary.
- Not use your electricity gas and water.
- Make sure that at the end of the working day you have electricity, gas, hot and cold water or provide you
with an alternative should this not be possible.
- Make their own arrangements for refreshments and toilet facilities.
- Not use your equipment for cleaning up afterwards.
- Make sure they have cleaned up after the work by removing all rubbish and making sure your home is safe
and secure at the end of the day.
You can help by:
- Supervising children and pets while work is taking place.
- Allowing the contractor to carry out the work without interruption.
- Removing any ornaments and valuables from the work area.
Making sure you get a good service
The cost of repairs will normally be shared between you, other leaseholders in your block and KNH. It is
important that we all get value for money from the repairs service. If the job is not done properly, or is not
done when it was supposed to be, please let us know as soon as possible. Don't wait until you get your service
charge bill to tell us, as it is more difficult for us to put things right once a period of time has elapsed.
Repairs to your own flat
You are responsible for repairs to the inside of your flat, including your front door and the glass in your
windows. You should make your own arrangements to get someone to do the repairs for you.
If you, or someone you have employed, is carrying out repairs inside your flat, you must make sure that no
damage is done to shared services or the structure of the block. You will be liable for any damage caused and you
will have to pay to have it put right.
If you are in doubt about work you intend to carry out, contact the nearest KNH office and explain the situation.
You must not do repairs on landings, stairways or other shared areas e.g. roof, fall pipes, gutters etc. You
would not be covered by our insurance if you had an accident or caused damage. If you, your visitors or members
of your household cause damage to shared areas, you will have to pay for the repairs.
Doing your own alterations
As a leaseholder, you have the right to improve your home, but you will need written permission from us before
starting some improvement. This is because we have an investment in the block and a responsibility to the other
tenants. We will not refuse permission unless we have a good reason. You may also need to get planning permission
and building consent before starting work.
We do not need to know about minor work such as decorating, but we do need to know about any alterations that
could affect walls, windows, doorframes, plumbing and electrical services.
The windows frames belong to the landlord. You must not replace your windows unless we have given you permission
in writing.
What sort of alterations do I need permission for?
- Any addition or change to the structure or services in your home, including fixtures and fittings
such as heating and kitchen units;
- aerials or satellite dishes, or any permanent attachment to your outside wall.
Write to the KNH Investment Team.
You will need to say exactly what you want to do and include a drawing or plan. A building surveyor may need
to visit your home to see what you intend to do before we make a decision. We will give you an answer within
six weeks of receiving your request. If we refuse permission we will tell you why.
You have the right to appeal, which you must do so in writing to your nearest KNH office. We only refuse
permission for a good reason. If you go ahead with work after we have refused permission, you will be
breaking your lease.
The permission we give you is not the same as planning permission. You are responsible for getting any
necessary planning permission or building regulations approval. If you do something without permission, we
have a right to put things back as they were and charge you for it.
Contacts
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Download Care and repair of your home (PDF 285kb)