Home Paying rent

• What do I need to do to pay by Direct Debit or reinstate my Direct Debit?
• Will the direct debit payment always leave my account on the same date each month?
• How can I change my instalment due date?
• What is the Direct Debit Guarantee?
• How do I cancel my direct debit?

What do I need to do to pay by Direct Debit or reinstate my Direct Debit?

Please contact Rent Assist to request a mandate for you to complete and return to this office in the prepaid envelope.

• Contact Rent Assist

We offer a choice of weekly or monthly payment dates. Just select the date that best suits your budget. If you decide to pay monthly your payments must be made in advance.

You must continue to pay your rent until the date your direct debit payment is due. You will be notified by letter 10 working days in advance of the payment being taken out of your bank account.

Will the direct debit payment always leave my account on the same date each month?

Payments will normally be taken from your account on the same date of each month, or Friday of each week. If your due payment date falls at a weekend or bank holiday, we will normally take the money from your account just after that due date. We will let you know if we need to change the payment date to an earlier date in the month before any change would happen.

How can I change my payment date?

• Contact Rent Assist

What is the Direct Debit Guarantee?

The guarantee is offered by all banks and building societies that take part in the direct debit scheme. The efficiency and security of the scheme is monitored and protected by your own bank or building society.

If the amounts to be paid or the payment date changes, we will notify you at least 10 working days in advance of the change.

If we or your bank make an error, you are guaranteed a full and immediate refund.

How do I cancel my direct debit?

To cancel your direct debit, just write to your bank or building society. It would be helpful if you also let us know.

Your bank or building society can cancel your direct debit up to and including the payment due date, but try to tell them as soon as you can, to avoid the risk of a payment being made.