Home Service standards - Your quality guarantee

You can expect the following standards to apply. These services are provided on our estates by:

• Building Services
• Culture and Leisure Service
• Highways Service
• Environmental Waste Service

Building Services

• All repairs appointments will be kept (a target of keeping 9 out of 10 appointments).
• The quality of the work will be to a satisfactory standard, and finished within published timescales.

Culture and Leisure Service

All communal grounds will be maintained as follows:

• Grassed areas will be cut 14 times between April and November, grass clippings falling onto adjoining paths will be blown back onto the grassed areas.
• Shrub beds will be cleared of litter and weeds killed three times between May and September. Shrubs will be pruned once a year during the winter months.
• Playgrounds will be cleared of litter and inspected every three weeks throughout the year.

Highways Service

• All street lights will be repaired within seven working days and the target is to do this 85% of the time.
• A decision on requests for highways work will be given within 15 working days. The work will then be finished within agreed timescales.

Environmental Waste Service

• Black wheeled bins will be emptied once a week, as long as they are left ready for collection.
• Green wheeled bins will be emptied once a month, as long as they are left ready for collection, and contain only the appropriate recyclable material.
• If someone is disabled and cannot leave their own wheeled bin out, we will make special arrangements with them.
• We will run 'clean up' campaigns on estates, through continuing work with tenants' and residents' associations.