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How to report repairs to your home
housing.direct@kirklees.gov.uk
To report a repair by phone
The best way to report a repair is to contact the repairs call centre. You can also use the freephone in any
KNH office. If you are not sure what to do, our staff will help you.
You will need to tell us:
- Your name and address.
- What repair is needed.
- A contact telephone number so we can arrange a convenient appointment to carry out your repairs.
Most repairs will be carried out by appointment between 8.00am and 6.00pm Monday to Friday.
To report a repair online
You can email your details to us or use our online reporting form.
Your details will be sent to one of our operators at the Repairs Call Centre who will then respond by confirming
an appointment for you. Outside normal office hours, your request will be dealt with first thing during the next
working day.
Emergency repairs
If you need to report an emergency repair when the call centre is closed, please phone the emergency contact
number.
Emergencies are classed as anything that causes an immediate threat to your health and safety or the structure of
your home.
If your call is not considered an emergency, you will be asked to phone the repairs call centre during normal
working hours.
What will happen next?
We will decide whether the repair is the landlord's responsibility or not.
If it is, we will try to order the repair when you first contact us and give you a target time for the work to
be completed.
If we need more information about the problem, we will ring you, and in some cases we will need to carry out an
inspection before we can order the repair. In most cases, we will give you an appointment for the operative to
call out and find out what needs doing. If they can fix the problem when they visit, they will.
If you would like an appointment
Appointments can be made for three, five and 25-day repairs, inside your home. Morning or afternoon
appointments are available Monday to Friday, 8am to 6pm, except bank holidays.
If you have agreed to an appointment time, then we expect you to be in to provide access. If you cannot keep the
appointment, please contact the Repairs Centre so that we can
rearrange the visit.
- If we are unable to gain access, we will not be able to do the repair until you get in touch and arrange
a new time.
Repairs receipts
You will get a receipt for every repair or inspection. This will tell you what job has been ordered, the
appointment date (if already agreed) and the contact number of the contractor.
If you are unhappy with the repair or the service you received you can complain to Building
Services. If the repair was done by an estate caretaker, you should report
any complaints to your neighbourhood housing team.
The repair receipt has a tear-off slip to return if you are not happy with the service. If you do not get a
repair receipt within three days of reporting the repair, please contact the Repairs Centre to ensure that the
repair has been ordered correctly.
If the repair is not going to be ordered, or is to be placed in a planned programme, we will let you know in
writing.
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